At Nawiri Essentials, customer satisfaction is our priority. If you are not satisfied with your purchase, we offer refunds under specific conditions. Products must be returned within 7 days of receipt, unused and in their original packaging. Proof of purchase is required for all returns. Refunds will be processed only after inspection and approval of the returned items. Shipping costs for returns are the responsibility of the customer unless the item received was defective or incorrect. Certain items such as personal care products, perishables, and custom orders are not eligible for refund. For refund inquiries, contact our support team via email or phone with your order number.